Returns & Refunds Policy
This policy applies to purchases made from Panjaban.com, operated by Panjaban Limited, a company registered in England and Wales (Company Number: 16719245).
Our registered office address is:
54 Europa Avenue, West Bromwich,
England, B70 6TU, United Kingdom.
For customer support or enquiries, please contact us at:
- Email: [email protected]
- WhatsApp: +44 7957 051516
- Or via our Contact Page on Panjaban.com.
Your Right to Cancel (UK Customers)
If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
After notifying us of your decision to cancel, you then have a further 14 days to return the item(s) to us.
Conditions for Returns
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned with original packaging, where reasonably possible
We reserve the right to refuse returns that show signs of use or damage not related to a manufacturing fault.
Faulty or Incorrect Items
If an item is:
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Faulty
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Damaged on arrival
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Not as described
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Incorrectly supplied
You are entitled to a full refund or replacement, in accordance with the Consumer Rights Act 2015.
In these cases:
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We will cover all return shipping costs
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Please contact us before returning the item so we can provide instructions.
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A prepaid return label will be issued by the Panjaban.com support team upon request
Change of Mind Returns
If you are returning an item due to a change of mind:
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You are responsible for the return shipping costs
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Original shipping charges (if any) are non-refundable
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The customer is responsible for purchasing the return shipping label.
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Refunds
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Once we receive and inspect your return, we will notify you of the outcome
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Approved refunds will be processed within 14 days of receiving the returned item
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Refunds will be issued to the original payment method
How to Initiate a Return
To start a return, please contact us with:
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Your order number
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Reason for return (e.g. faulty item or change of mind)
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Any relevant photos (for faulty or damaged items)
Contact details:
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Email: [email protected]
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Contact Number: +447957051516 (WhatsApp)
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Address: 54 Europa Avenue, West Bromwich, England, B70 6TU, UK
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Business Hours: (UK)
Monday to Friday: 9:00 AM to 5:30 PM
Saturday & Sunday: 12:00 PM to 5:00 PM
Non-Returnable Items (if applicable)
Certain items may be excluded from returns for hygiene or safety reasons, where permitted by law. Any such exclusions will be clearly stated on the product page.
Restocking fees
We do not charge any restocking fees.
Exchange
We do not offer exchanges. If you change your mind, you may return the item in accordance with our return policy and place a new order.
